Our moderation team will deem if a comment or posting needs to be edited or removed from the site.
Sometimes it may be necessary to remove an entire thread or conversations from the site. We endeavour to do this only in the most extreme cases in order to preserve the flow of conversation on the site.
We will also endeavour to contact members via email if we are removing or editing a posting. If appropriate we will also issue a warning at this time.
Members who continue to break the community rules after a warning will incur a temporary ban on their access to MyCustomer. Members who are welcomed back after a temporary ban will be asked to post within the guidelines as stated here. Failure to do so will result in a permanent ban.
We are willing to review permanent bans after six months. Each case will be assessed individually and no precedence will apply.
We promise to review any offensive or inflammatory posts within 2 working days of a post being reported.
We promise to respond to member queries and requests reasonably and responsibly but ask that our members allow us reasonable time to deal with each request – some things may take us longer to investigate.
Moderation of off-topic posts:
To streamline the moderation procedure when threads are taken off-topic and to ensure members are always aware of the moderation process, the standard response to rule violations is as follows (note: each step represents a single, related infraction):
- Formal, private notification of moderation & initial warning.
- Formal, private notification of moderation & final warning.
- Temporary (5 day) ban.
- Permanent ban (with option for review after 6 months).
More extreme, one off issues will be dealt with on an ad-hoc basis at the moderators' discretion. Threads may be locked temporarily or permanently while under moderator investigation. A notification will be posted at the end of any locked thread, alerting members to the fact.
Our commitment to members
We want to make MyCustomer a safe, professional and interesting place for you to ask questions and make comments.
We promise to afford members freedom of expression within the reasonable confines of English law and decent and appropriate behaviour.
Where possible, we promise to protect the anonymity of those members who prefer to remain anonymous on MyCustomer.
If there is ever anything you are unhappy about on our sites then please contact our Community Team on the link below and they'll get back to you as soon as possible.